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| 6 | <body> |
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| 7 | <!--#set var="curpage" value="support.shtml" --> |
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| 8 | <!--#include virtual="/top.shtml" --> |
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| 9 | <h1>Support around Dploy</h1> |
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| 10 | |
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| 11 | <div class="h2-1"> |
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| 12 | <h2>Help yourself</h2> |
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| 13 | </div> |
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| 14 | <p>First, when you have an issue, please try to read the various log files that Dploy produces. 99% of the time, the error is described in it in clear text. Those file are: |
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| 15 | <ul> |
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| 16 | <li><tt>/var/log/dploy.log</tt></li> |
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| 17 | <li><tt>/var/log/mondo-archive.log</tt></li> |
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| 18 | <li><tt>/var/log/mindi.log</tt></li> |
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| 19 | <li><tt>/var/log/mondo-restore.log</tt></li> |
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| 20 | </ul></p> |
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| 21 | <p>Second look at the <a href="/docs.shtml">Dploy documentation</a> and the extensive FAQ section of the Dploy HOWTO, as a lot of good tip and tricks are provided there.</p> |
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| 22 | <p>Third look at the <a href="http://trac.mondorescue.org/">Dploy wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p> |
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| 23 | <p>Fourth look at the <a href="">Dploy Mailing List Archives</a> as you're probably not the first with this problem.</p> |
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| 24 | <p>Finally post on the <a href="mailto:dploy_at_lists.dploy.org">Dploy Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if your provide at least the above mentionned <b>2 first log files</b>.</p> |
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| 25 | <p>If your think you found a bug in Dploy, please <a href="http://trac.dploy.org/newticket">fill a bug report</a> and also include the log files.</p> |
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| 26 | <p>Likely, if you wish Dploy had your dreamed new shiny function, feel free to create a <a href="http://trac.dploy.org/newticket">feature request</a>.</p> |
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| 27 | <div class="h2-3"> |
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| 28 | <h2>Dploy Mailing Lists</h2> |
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| 29 | </div> |
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| 30 | <p>There are 3 mailing lists for the Dploy Community:</p> |
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| 31 | <ul> |
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| 32 | <li>The <a href="">Dploy Announce Mailing List</a> with low traffic dedicated to annoucements around Dploy.</li> |
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| 33 | <li>The <a href="">Dploy Mailing List</a> with most of the traffic dedicated to discussions around Dploy.</li> |
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| 34 | <li>The <a href="">Dploy Developpers Mailing List</a> with moderate traffic dedicated to discussions between Dploy developpers.</li> |
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| 35 | </ul> |
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| 36 | <div class="h2-5"> |
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| 37 | <h2>Professional support services</h2> |
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| 38 | </div> |
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| 39 | <p>For commercial support contracts for Dploy please contact one of the following companies: |
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| 40 | <ul> |
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| 41 | <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li> |
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| 42 | <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li> |
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| 43 | </ul></p> |
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| 44 | <p>For commercial enhancement and consulting services around Dploy, |
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| 45 | please contact one of the following companies: |
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| 46 | <ul> |
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| 47 | <li><b><a href="http://www.hp.com/linux">Hewlett-Packard</a></b> - Contact: <a href="mailto:pingouin_at_hp.com">Free, Libre and Open Source Expertise Center</a></li> |
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| 48 | </ul></p> |
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| 51 | </body> |
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| 52 | </html> |
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